We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
I. Contact Information
This website is operated by:
Covi Air Heating & Air Conditioning Limited
Registered in Ontario, Canada
Business Number (BN): 891074700
Registry ID: 1569604
Registered Office: Aurora, Ontario, Canada
Contact: [email protected]
This policy has been developed in consultation with privacy and legal experts to ensure compliance with applicable data protection laws and best practices.
II. Data Collection When Visiting Our Website
When you visit our website without submitting personal information, we automatically collect technical data to ensure the site functions properly and securely. This includes:
Browser type and version
Operating system
IP address
Date and time of visit
Pages visited and referring URL
Time zone information
We collect this data based on our legitimate interest in providing a stable and secure service. All data is handled according to PIPEDA requirements.
III. Use of Cookies
We use cookies to enhance your experience on our website. Cookies assist us to:
Remember your preferences
Understand how the site is used
Enable essential website functions
You can disable cookies through your browser settings; however, this may affect certain features.
Types of cookies used:
Session cookies: deleted after you close your browser
Persistent cookies: remain until manually deleted or expired
For more information on cookies and how to manage them, visit AboutCookies.org.
IV. Contact Form and Email Communication
When you contact us via forms or email, we may store your name, email address, and phone number to respond to your inquiries. Optional fields will be clearly marked. This information is used solely for communication purposes.
You may withdraw your consent to process your data at any time by contacting us at [email protected].
V. Website Analytics
We use tools such as Google Analytics to analyze website usage. The data collected may include:
Pages visited
Time spent on the site
Navigation paths
Referring websites
All data is anonymized or pseudonymized and used for internal improvements only. You can opt out of tracking via your browser settings or Google's opt-out tools. For details, see Google Analytics Privacy.
VI. Embedded Media (YouTube, etc.)
Our website may include embedded YouTube videos. Playing these videos may allow YouTube to collect data in accordance with their privacy policies. We enable YouTube’s privacy-enhanced mode to limit tracking where possible. For details, see YouTube Privacy Policy.
VII. Facebook Pixel and Advertising
We may use Facebook Pixel to improve advertising relevance by tracking website interactions. No personally identifiable information is shared with Facebook. You may manage your ad preferences or opt out via your Facebook account settings. See Facebook Data Policy.
VIII. External Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies directly.
IX. Data Sharing
We do not share your personal information with third parties except in the following cases:
When required by law or government authorities
When necessary to provide a service you requested
With your explicit consent
X. Data Security and Retention
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction, including encryption and access controls.
Your personal data will be retained only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Upon request, we will securely delete your data in accordance with applicable legal requirements.
XI. Your Rights
As a resident of Canada, you have the right to:
Access your personal data we hold
Request corrections to inaccurate or incomplete data
Withdraw consent to data processing at any time
Request deletion of your personal data where applicable
File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights have been violated
To exercise these rights, please contact us at [email protected].
XII. Special Considerations for Minors
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from minors without parental consent. If you believe we have inadvertently collected such data, please contact us for removal.
XIII. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or our data practices. Updated policies will be posted on this page with the date of the latest revision.
Questions or concerns?
Contact us at [email protected] for any questions about this Privacy Policy or how we protect your data.